1. Interface & user experience
Make.com
- Visual builder with drag-and-drop logic flows
- Ideal for people who prefer flowcharts over lists
- More complex but powerful for mapping logic
Zapier
- Simpler, list-style setup
- Great for beginners
- Faster to set up one-direction automations
2. Number of integrations
- Zapier: 6,000+ app integrations including major tools like Gmail, Slack, Notion, Google Sheets
- Make: 1,500+ integrations — growing quickly, with strong European tools support
3. Custom logic & advanced scenarios
Make.com is better suited for users who want:
- Conditional logic, routers, and error handlers
- Webhook support and API-level customization
- Multi-step branching and loops
Zapier shines when you need:
- Quick « if this, then that » automations
- Fast results without coding or complexity
- Cleaner UI for non-technical users
4. Pricing comparison
| Plan | Make.com | Zapier |
|---|---|---|
| Free | Yes (1000 ops/month) | Yes (100 tasks/month) |
| Starter | $9/month | $19.99/month |
| Pro | $16/month | $49/month |
5. Use cases breakdown
- Make: Advanced marketing funnels, multi-step logic, visual dashboards
- Zapier: Email automation, task assignment, CRM updates
Tip: Many businesses use both: Zapier for quick wins and Make.com for deeper automations.